Shipping & Returns
Shipping
We proudly ship all orders from our Vancouver, BC studio. All Tatchmints are typically fulfilled within 2 business days from order.
If you have a question about your order, or just want to check in, please don't hesitate to reach out to us at support@tatchmints.com.
Shipping Rates
| Canada | standard | 3 to 5 business days | $9 |
| orders over $50 | 3 to 5 business days | FREE | |
| USA* | standard USA | 3 to 5 business days | $9 |
| orders over $50 | 3 to 5 business days | FREE | |
| International* | standard International | 6 to 14 business days | $9 |
| orders over $75 | 6 to 14 business days | FREE |
*Please note USA and International orders are shipped Delivered At Place (DAP) / Delivery Duty Unpaid (DDU), and customs duties and sales taxes may apply. We are not responsible for any additional fees incurred upon receiving your order. Please refer to your country's government website for information on customs duties and sales taxes.
Returns
If you are not satisfied with your order, please reach out to us as support@tatchmints.com, and we'll make it right, no matter the issue.
Warranty
We stand behind the products we make, and provide a warranty covering manufacturing defects on all shipped parts and products for up to 1 year from the date of purchase. This warranty does not cover replacements due to normal use and wear.
If you have any other questions, please give us a shout at support@tatchmints.com.
Thanks for being here.
